€10 free on your first order with the code NEW!

Pay in 3 or 4 installments!

Free shipping & free return in mainland France from 100€ purchase!

Cart

Your cart is empty

LANGUAGES
Choose a language

Delivery & returns

RETOURS & ÉCHANGES

Retours : Vous avez la possibilité de retourner un ou plusieurs articles sous un délai de 14 jours ouvrés à compter de la date de réception du colis et obtenir selon votre choix un échange ou un remboursement.

Les frais de retour sont offerts pour toute commande depuis la France Métropolitaine, pour tout article d'une valeur de 100€ ou plus.

Joindre impérativement une copie du bon de livraison à votre retour.

Adresse de retour pour un avoir ou un remboursement :

AFCM DIFFUSION LOXWOOD

105 Chemin de Ronde

78290 Croissy-Sur-Seine

FRANCE

Après vérification de la conformité du produit retourné, nous nous engageons à vous rembourser sur la carte bancaire ou compte Paypal utilisé pour le paiement dans un délai de 14 jours.

Échanges : Les échanges sont acceptés dans la limite des stocks disponibles uniquement pour un même modèle, dans une taille ou une couleur différente et pour un montant équivalent ou dans le cas d'une non-conformité du produit de notre fait. Dans le cas d'un échange, les frais de port du deuxième envoi sont offerts par LOXWOOD. Après vérification de la conformité du produit retourné (produit neuf, non porté, dans son emballage d'origine et avec les étiquettes), nous vous remboursons sur la carte bancaire utilisée pour le paiement dans un délai de 30 jours. Les articles retournés incomplets, abîmés, endommagés, détériorés ou salis du fait du client ne seront pas remboursés.

Pour procéder à votre échange :

  • Faire une demande de retour sur votre compte dans l'onglet "MES COMMANDES"
  • Attendre votre étiquette de retour qui vous sera envoyée par mail puis la coller sur votre colis
  • Déposer votre colis dans un bureau de Poste
  • Une fois le colis réceptionné et conforme, nous vous rembourserons dans un délai maximal de 15 jours

DELIVERIES

For all orders placed on www.loxwood.fr, packages are generally prepared within 24 hours after receipt of your payment. We process orders Monday through Friday. We ship your package within 1 to 2 working days (excluding Sundays and public holidays). Delivery times then depend on the delivery method selected.

The items offered for sale are delivered in Metropolitan France and in the following countries:

Germany, Belgium, Netherlands, Liechtenstein, Luxembourg, Austria, Spain (excluding specific territories), Ireland, Italy, Portugal (excluding specific territories), United Kingdom, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Republic of Czech, Slovakia, Slovenia, Sweden, Switzerland, Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Macedonia, Malta, Moldova, Montenegro, Norway, Romania, Serbia, Turkey, Ukraine, Australia, Canada, China, South Korea, Hong Kong, India, Israel, Japan, Russia, Singapore, Taiwan, Thailand, Vietnam, United States, Reunion Island, Martinique, Guadeloupe, Saint-Barthélemy

You will be delivered to the address indicated of your choice when ordering.

FOR METROPOLITAN FRANCE, WE OFFER
3 DELIVERY METHODS TO CHOOSE FROM:

COLISSIMO HOME


FREE from 100€ order!

Below 100€ of order, a flat rate of 10€ will be applied.

For your safety, your package is delivered to your home.

All orders are prepared and shipped in compliance with the safety and hygiene measures recommended by the Health Authorities in order to ensure everyone's health.

After this time your parcel will be returned to sender.

COLISSIMO RELAIS COLIS - DELIVERY TO RELAY POINT

FREE from 100€ order!

Below 100€ of order, a flat rate of 10€ will be applied

Have it delivered to one of the pickup relays among 8,000 collection points throughout France.

You will be informed of the availability of your package by SMS and email, with a collection voucher allowing you to collect it within 10 working days.

After this time your parcel will be returned to sender.

COLISSIMO POST OFFICE - DELIVERY TO POST OFFICE

FREE from 100€ order!

Below 100€ of order, a flat rate of 10€ will be applied

Have it delivered to one of the 10,000 post offices across France.

You will be informed of the availability of your package by SMS and email, with a collection voucher allowing you to collect it within 10 working days.

After this time your parcel will be returned to sender.

FOR INTERNATIONAL, WE OFFER YOU
THE FOLLOWING DELIVERY METHOD:

INTERNATIONAL COLISSIMO

  • Home delivery

Your package will be delivered to you personally or delivered to your mailbox. If its size does not allow delivery by mailbox, it will be made available to you in the post office to which you are attached.

Zone 1: Germany, Belgium, Netherlands, Liechtenstein, Luxembourg

Shipping costs are €20

Zone 2: Austria, Spain (excluding specific territories), Ireland, Italy, Portugal (excluding specific territories), United Kingdom

Shipping costs are €25

Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland

Shipping costs are €25

Zone 4: Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Macedonia, Malta, Moldova, Montenegro, Norway, Romania, Serbia, Turkey, Ukraine

Shipping costs are €30

Zone 5: Australia, Canada, China, South Korea, Hong Kong, India, Israel, Japan, Russia, Singapore, Taiwan, Thailand, Vietnam, Reunion Island, Martinique, Guadeloupe, Saint-Barthélemy

Shipping costs are €55

Zone 5 (USA): United States

Shipping costs are €65

TARIFFS :

Any order placed on the site and delivered outside the CEE zone may be subject to possible taxes and customs duties which must be paid upon delivery. These customs duties are the responsibility of the customer who must obtain information from the competent authorities in his country.

RETURNS AND EXCHANGES

You have a right of withdrawal of 14 days after receipt of your order.

HOW TO OBTAIN A CREDIT OR REFUND?

You must make a return request on your account in the “MY ORDERS” section.

Returns from mainland France are free for orders over €100. After your return request, we will send you the delivery label by email which will be printed and stuck on your package.

For a return from any other source, please send us your items to the following address:

AFCM DIFFUSION LOXWOOD

105 Chemin de Ronde

78290 CROISSY-SUR-SEINE

FRANCE

In order to benefit from your right of withdrawal and obtain a refund for your purchase, please respect the following conditions:

  • You must complete an online return request within 14 business days of the delivery date. If you do not meet this deadline, your request will be refused.
  • Be presented in its original, new and labeled packaging.
  • The products must not be damaged or have been used.
  • A copy of the delivery note must be enclosed with your return.

After verifying the conformity of the returned product, we undertake to reimburse you to the bank card or Paypal account used for payment within 15 days.

HOW TO MAKE AN EXCHANGE?

Exchanges are accepted while stocks last. You can only exchange for the same model, in a different size or color and for an equivalent amount. We also undertake to exchange your item in the event of non-conformity of the product on our part.

You can proceed with your exchange:

  • Directly in store at 14 rue du Cherche Midi, 75006 Paris

We do not carry out exchanges directly via our website. In this case, simply make a return and then place a new order with the desired item(s).